Delivery Policy

Effective: February 1, 2025 • Last updated: February 1, 2025

1. Digital Delivery Only

All IZ Translations deliverables are sent electronically. No physical materials are shipped. Translated documents are delivered by email or secure download link.

2. What Happens After Payment

1. Immediate: Stripe sends a payment receipt to your email.
2. Within 2 business hours: We email a project intake form requesting your source files, target format, and any specific requirements.
3. Within 1 business day of source file receipt: We confirm the assigned specialist, delivery date, and any scope questions in writing.
4. On confirmed delivery date: Translation files delivered in your requested format.
5. 14 days post-delivery: Support window for queries and revision requests.

3. Delivery Timelines

• Essential Package (2,000 words): 5 business days from source file receipt
• Standard Package (6,000 words): 4 business days
• Advanced Package (15,000 words): 3-day priority delivery
• Premium Package (unlimited): Timeline confirmed at project kickoff
• 12-Hour Rush Add-on: 12 hours from source receipt for projects under 2,500 words

All timelines start from receipt of complete source files, not from payment date.

4. File Formats

We accept PDF, Word, Excel, PowerPoint, plain text, HTML, XML, XLIFF, SRT, VTT, and most standard formats. Delivered in same format unless otherwise requested.

5. Late Delivery

If we cannot meet a confirmed date, we notify you at least 12 business hours in advance. For urgent cases, call (315) 709-7405.

6. Contact

hello@iztranslations.com • (315) 709-7405 • Mon to Fri, 8:00 AM to 6:00 PM Eastern