Refund Policy

Effective: February 1, 2025 • Last updated: February 1, 2025

1. Summary

If we fall short of the agreed scope, we fix it or refund it. This policy sets out the specific conditions.

2. Full Refund

A full refund is available if you cancel within 24 hours of payment AND translation has not yet started. Email billing@iztranslations.com with "Cancellation Request" in the subject.

3. Partial Refunds

• Less than 25% complete: 60% refund
• 25% to 50% complete: 30% refund
• More than 50% complete: No refund; project delivered to agreed scope

4. Quality Issues

If translated content contains substantive errors relative to the source text, we correct them at no charge within 10 business days of reporting. Contact hello@iztranslations.com with specific examples.

5. Non-Refundable Items

• Consultation hours where sessions have occurred
• Rush delivery fees after the 12-hour delivery window starts
• Projects cancelled more than 14 days after full delivery

6. How to Request

1. Email billing@iztranslations.com with subject "Refund Request"
2. Include name, order email, date, and reason
3. We acknowledge within 1 business day; decision within 3 business days
4. Approved refunds processed by Stripe within 5 to 10 business days

7. Contact

billing@iztranslations.com • hello@iztranslations.com • (315) 709-7405